Tuesday, August 16, 2022

Senior Executive Officer - Application Support

Senior Executive Officer - Application Support required

Senior Executive Officer - Application Support

Location: Lahore - Pakistan
Salary: 50 - 60 ( PKR )
Experience: 5 Years
Shift Timings: Morning Shift
Job Type: Full-Time

  • Responsible for Solution Quality, SLA Adherence and Process Compliance for Core Business Application and Other supporting applications.
  • To assist in work planning, capacity utilization and provide solutions for customer reported issues and enhancements
  • provide technical leadership to the vendor support team and be the SME to business teams.
  • Responsible for analyzing business reported issues, identifying root cause, designing and implementing the solution with vendor team.
  • Act as central point of communication for core team members, management, business partners and other stakeholders on delivery and support tasks.
  • Negotiate and manage functional scope to reduce business and technical risks for both the business and application vendor
  • Ability to manage multiple projects: able to plan and prioritize workload to meet deadlines and work without close supervision.
Education/ Experience/ Skills:
  • 5 years and above of experience in IT Industry.
  • Bachelor's degree in IT or any relevant field.
  • Strong understanding and support of end-to-end ERP support and the management of KPIs and SLAS across a team with skills and experience based both locally and virtually.
  • Strong understanding of ITIL Change and Configuration Management processes.
  • Expertise in Oracle Database PL SQL and front-end application development.
  • Requires Software Development Lifecycle experience.
  • Knowledge of Project management and Agile methodologies.
  • Good Communication and relationship management skills.
  • Analytical, detail-orientated, can communicate clearly, effectively and influence in the right way.

Apply Now:

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