Wednesday, March 15, 2023

Customer Care Representative

Customer Care Representative required at E-commerce Hub

Customer Care Representative

Location: Lahore - Pakistan
Experience: Student
Shift Timings: Night Shift
Job Type: Full-Time

Description: We are hiring Customer Care Representative to help us keep growing. If you're dedicated and ambitious, It is an excellent place to grow your career. Don't hesitate to apply.

  • Call center or customer service experience preferred
  • Night shift 10pm to 6am
  • Freshers are encouraged to apply
  • Willingness to participate in training before hire and on-the job
  • Excellent listening skills and an empathetic voice and manner
  • Dedication to customer satisfaction
  • Basic knowledge of computer and office systems
  • Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
  • Familiarity with all of the goods and services offered by the company
  • Lahore based onsite job
  • Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
  • Answer any questions the customer may have about available products and services
  • Listen to customer concerns and complaints with the goal of identifying the causes of the problem
  • Select appropriate responses to customer issues and work quickly to resolve them
  • Refer advanced cases to management for resolution, providing background information as necessary
  • Anticipate customer needs, following up with previous customers to offer reorders or additional services

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