Friday, October 29, 2021

Customer Service Representative (CSR)

Customer Service Representative (CSR) required

Customer Service Representative (CSR)

Location: Lahore - Pakistan
Salary: 35 - 65 ( PKR )
Experience: 1 Year
Shift Timings: Night Shift
Job Type: Full-Time

Description: Job description
Maintaining a positive, empathetic, and professional attitude toward customers at all times and providing exceptional Customer Experience
Responding promptly to customer inquiries, complaints, and queries
Communicating with customers through various channels including Calls, Chats, Emails e.t.c.
Acknowledging and resolving customer complaints and making necessary correspondence
Logging the details in relevant CRM software and providing timely updates
Upselling and conversion passive prospects into long term customers
Warm and Cold calling to make sales as per provided targets
Minimum Intermediate or Bachelors degree
Previous call center experience (if applicable) is good to have
Must be comfortable working in shifts
Good verbal and spoken skills wrt to the English language
Must be able to deal with pressure

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