Wednesday, July 6, 2022

Customer Service Executive

Customer Service Executive required at Prime Human Resources Services

Customer Service Executive

Location: Karachi - Pakistan
Salary: 25k - 35k ( PKR )
Experience: Fresh Graduate
Shift Timings: Night Shift
Job Type: Full-Time

Description: Responsibilities:
To ensure customer questions about Bank products and try to solve any problems they might have following Bank's procedures
To ensure phone calls and listen to customer's questions and concerns
Meet all service standards and quality parameters on all calls.
To service and maintain customer relation through Phone Banking channel
To ensure that he/she is updated on all latest products, policy, update and procedure.
Ensure to meet daily/weekly/monthly performance indicators as per defined processes. (MPS)
To ensure that all customer queries and complaints are addressed within the minimum possible time (attempt one call resolution to customer issues)

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