Social Media Coordinator

Social Media Coordinator required at ibex.

Location: Lahore - Pakistan
Salary: 30k - 45k ( PKR )
Experience: Student
Shift Timings: On Rotation
Job Type: Full-Time


Description: Job Overview

ibex. is looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Social Media Coordinator within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Job Description

• Oversee social media accounts management
• Coordinate social media messaging with company goals
• Stay current with social media trends and best practices
• Moderate all user-generated content in line with the moderation policy for each community
• Maintaining Service Level

Job Specifications

• Excellent communication skills (English verbal and written)
• Analytical and multitasking skills
• Online community management and customer service skills to strike the balance between publicity and stimulating direct discussion with potential and actual customers
• Proficient with MS Office particularly MS Excel (Spreadsheet)
• Must be flexible to work in shifts
• Undergraduate or above

Perks & Benefits

• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Internal Job Opportunities
• Annual Leaves
• Leaves Encashment
• Referral Bonus
• Company Pick & Drop
• Apply NowRefer Someone

Apply Now:

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