Sunday, December 11, 2022

Social Media Coordinator

Social Media Coordinator required at ibex.

Social Media Coordinator

Location: Lahore - Pakistan
Salary: 30k - 45k ( PKR )
Experience: Student
Shift Timings: On Rotation
Job Type: Full-Time

Description: Job Overview
ibex. is looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Social Media Coordinator within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Job Description
  • Oversee social media accounts management
  • Coordinate social media messaging with company goals
  • Stay current with social media trends and best practices
  • Moderate all user-generated content in line with the moderation policy for each community
  • Maintaining Service Level

Job Specifications
  • Excellent communication skills (English verbal and written)
  • Analytical and multitasking skills
  • Online community management and customer service skills to strike the balance between publicity and stimulating direct discussion with potential and actual customers
  • Proficient with MS Office particularly MS Excel (Spreadsheet)
  • Must be flexible to work in shifts
  • Undergraduate or above
Perks & Benefits
  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Company Pick & Drop
  • Apply NowRefer Someone

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