Wednesday, September 30, 2020

Customer Support Specialist - Islamabad

Customer Support Specialist - Islamabad required at ibex.

Customer Support Specialist - Islamabad

Location: Islamabad - Pakistan
Salary: 25k - 55k ( PKR )
Experience: Student
Shift Timings: On Rotation
Job Type: Full-Time

Description: Key Responsibilities:
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services. 
Collaborate and build relationships with customers to strengthen service competitiveness
Communicate timely back to customers, track and resolve any issues regarding the service
Contribute to customer development role
Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score.

Job Specification:
O Levels/Matric or above 
Age limit: 18-45
Excellent command over English, with good American or Neutral accent
Excellent communication (Listening, Speaking & Writing)
Proficiency with MS Office particularly MS Excel
Flexibility & Adaptability
Customer-centric attitude
Emotional Intelligence and Critical Thinking
Self-motivated, assertive and responsive

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