Help Desk Administrator

Help Desk Administrator required at Essentia Technologies (Pvt) Ltd.

Location: Bahawalpur - Pakistan
Salary: 25k - 35k ( PKR )
Experience: 1 Year
Shift Timings: On Rotation
Job Type: Full-Time


Description:

A helpdesk scheduler reports to the Help Desk Manager (in Pakistan) and Client Manager (in the UK).

Job Description:

To perform all helpdesk duties and operations in a timely, efficient, and courteous manner; ensuring that all company policies and procedures are complied with.

Key Responsibilities:

• Ensure Guard rotas are loaded weekly and make appropriate decisions regarding shifts.
• Carry out daily activities of the control room as governed and directed by the Helpdesk Manager.
• Maintain and update continuously Duty Filters, Sub Contract reports, filing, emergency cover, and any other reasonable task as directed by the Helpdesk Manager.
• Maintain liaison calls between clients, Customer Relationship Managers and all employees in a conscientious and courteous manner.
• Report all necessary incidents and occurrences to the Helpdesk Manager and Customer Relationship
• Manager in a timely manner so that appropriate management action can be taken.
• Generate daily reports and distribute them as directed by the Helpdesk Manager.
• Produce appropriate customer service reports as appropriate and in a timely manner.
• Provide front desk out-of-hours service as appropriate.
• Assist the Helpdesk Manager in the completion of approved project work as directed.
• Maintain regular and consistent professional attendance, punctuality, personal appearance and adherence to relevant Health and Safety procedures.
• Pursue personal development of skills and knowledge necessary for the effective performance of the role.
• Any other duties within the business reasonably and appropriately delegated by the Helpdesk Manager.
• Complete adequate handover to line management prior to you taking the approved holiday.

Skills Requires:

• Administrative experience within a business environment
• Very strong attention to detail
• Proven interpersonal and communication skills, both oral and written at all levels
• The high degree of computer literacy
• Highly motivated and determined
• Demonstrate the ability to understand business processes and their purpose
• Team Player

Job Type: Full-time (rotational shifts)

Pay: Rs25,000.00 - Rs35,000.00 per month

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