Monday, May 9, 2022

Help Desk Administrator

Help Desk Administrator required at Essentia Technologies (Pvt) Ltd.

Help Desk Administrator

Location: Bahawalpur - Pakistan
Salary: 25k - 35k ( PKR )
Experience: 1 Year
Shift Timings: On Rotation
Job Type: Full-Time


A helpdesk scheduler reports to the Help Desk Manager (in Pakistan) and Client Manager (in the UK).

Job Description:
To perform all helpdesk duties and operations in a timely, efficient, and courteous manner; ensuring that all company policies and procedures are complied with.

Key Responsibilities:
  • Ensure Guard rotas are loaded weekly and make appropriate decisions regarding shifts.
  • Carry out daily activities of the control room as governed and directed by the Helpdesk Manager.
  • Maintain and update continuously Duty Filters, Sub Contract reports, filing, emergency cover, and any other reasonable task as directed by the Helpdesk Manager.
  • Maintain liaison calls between clients, Customer Relationship Managers and all employees in a conscientious and courteous manner.
  • Report all necessary incidents and occurrences to the Helpdesk Manager and Customer Relationship
  • Manager in a timely manner so that appropriate management action can be taken.
  • Generate daily reports and distribute them as directed by the Helpdesk Manager.
  • Produce appropriate customer service reports as appropriate and in a timely manner.
  • Provide front desk out-of-hours service as appropriate.
  • Assist the Helpdesk Manager in the completion of approved project work as directed.
  • Maintain regular and consistent professional attendance, punctuality, personal appearance and adherence to relevant Health and Safety procedures.
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role.
  • Any other duties within the business reasonably and appropriately delegated by the Helpdesk Manager.
  • Complete adequate handover to line management prior to you taking the approved holiday.

Skills Requires:

  • Administrative experience within a business environment
  • Very strong attention to detail
  • Proven interpersonal and communication skills, both oral and written at all levels
  • The high degree of computer literacy
  • Highly motivated and determined
  • Demonstrate the ability to understand business processes and their purpose
  • Team Player

Job Type: Full-time (rotational shifts)

Pay: Rs25,000.00 - Rs35,000.00 per month

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