Monday, January 4, 2021

Jr, Purchase Return Executive

Jr, Purchase Return Executive required

Jr, Purchase Return Executive

Location: Karachi - Pakistan
Salary: 15k - 20k ( PKR )
Experience: Student
Shift Timings: Evening Shift
Job Type: Full-Time

Description: o Maintain excellent customer service as a priority.
o Understand the different dynamics taking place during calls or e-mails correspondence with customers to maintain excellent customer service.
o Addresses & resolves customer issues; escalate as needed.
o Awareness of different coordination between parts, components, warranty returns.
o Review RMA requests, provide authorized RMA number and guidelines.
o Follow-up and manage vendors to keep process flowing.
o Complete disposition of RMA once items are received back.
o Consistent and constant Communication is a requirement.
o Continue open communication with customers reviewing status of RMAs when required.
o Open communication with vendors relating warranty requests.
o Maintain satisfactory service level on the Return phone queue.
o Order Entry experience, understanding how to research order history and delve into the details.
o Familiar with inventory or inventory processes, as it relates to customers and returns.
o Must be able to work with limited information provided. Research & seek information
o Knowledge of computers and relevant software applications - Proficient in MS Word, Excel, MS Outlook and Internet Explorer.

Timings: 06:00 pm to 03:00 am (Monday-Friday)
06:00 pm to 11:00 pm (Saturday)

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