Thursday, March 26, 2020

Senior Business Analyst & Technical Writer

Senior Business Analyst & Technical Writer required

Senior Business Analyst & Technical Writer

Location: Lahore - Pakistan
Experience: 3 Years
Shift Timings: Evening Shift
Job Type: Full-Time

Description: Role Summary:
We are looking for a System Specification Writer to produce high-quality documentation on Multi tier architecture applications in Laravel or Mobile that contributes to the overall success of our services and products. To maintain the best customer experience with our product, service, and support, we are looking to hire highly qualified, dedicated, and self-motivated candidates who can help us further our business mission i.e. to deliver highly innovative technology solutions while always putting our customers first.
Role Responsibilities:
Primary Responsibilities of the Role:
  • Software Documentation Handling from Requirements Phase to Deployment Phase.
  • Understanding the technology and applications for which documentation is to be prepared.
  • Gathering and analyzing the information needs of the user.
  • Creating Software Demos and interactive tutorials
  • Collaborating with developers and managers to clarify technical issues.
  • Communicating and managing customer relationships.
  • Handling Client Queries and Documentation
  • Create Product Demos and Trainings for in-house staff and clients
  • Proof existing content for accuracy, consistency and adherence to corporate style
  • Author, collaborate, personalize, and optimize content for Product Online Help systems (Fresh desk)
  • Reporting to higher authorities and other colleagues.

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