Wednesday, July 24, 2019

Purchase Return Executive

Purchase Return Executive required at GE Solucions

Purchase Return Executive

Location: Karachi - Pakistan
Salary: 15k - 20k ( PKR )
Experience: Student
Shift Timings: Evening Shift
Job Type: Full-Time


o Maintain excellent customer service as a priority.

o Understand the different dynamics taking place during calls or e-mails correspondence with customers to maintain excellent customer service.

o Addresses & resolves customer issues; escalate as needed.

o Awareness of different coordination between parts, components, warranty returns.

o Review RMA requests, provide authorized RMA number and guidelines.

o Follow-up and manage vendors to keep process flowing.

o Complete disposition of RMA once items are received back.

o Consistent and constant Communication is a requirement.

o Continue open communication with customers reviewing status of RMAs when required.

o Open communication with vendors relating warranty requests.

o Maintain satisfactory service level on the Return phone queue.

o Order Entry experience, understanding how to research order history and delve into the details.

o Familiar with inventory or inventory processes, as it relates to customers and returns.

o Must be able to work with limited information provided. Research & seek information

o Knowledge of computers and relevant software applications - Proficient in MS Word, Excel, MS Outlook and Internet Explorer.

Additional Information

Timings: 05:00 pm to 02:00 am    (Monday-Saturday)

Male and female both Can apply

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